Refund policy

✅ Refund Policy

We want you to be completely satisfied with your purchase. However, due to the nature of our products — large items that often require assembly — we have specific conditions regarding returns and refunds. Please read the following policy carefully.

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📦 Returns

We accept returns for eligible items under the following conditions:

To be eligible for a return:

• The item must be unused, unassembled, and in the original packaging.
• You must provide proof of purchase (e.g. order confirmation email or receipt).
• The return must be requested within 14 days of receiving your order, in accordance with EU consumer rights.

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🚚 Return Shipping

• You are responsible for the cost of returning the item.
• Items must be securely packaged to avoid damage during return transit.
• We recommend using a trackable shipping service and keeping proof of postage.

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🛠 Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us as soon as possible and include the following:

• Your order number
• A clear description of the issue
• Photographs showing any visible damage or defect

We will arrange a replacement.

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📞 How to Start a Return

To initiate a return, please contact us at:

• Email: mayogokarts@hotmail.com
• Phone: 094 9031073

Once your return is approved, we will provide detailed return instructions.

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